In New Orleans we have a word called lagniappe. It means “a little something extra.”
Over the weekend I bought a new dress. My salesgirl asked if I wanted to open a charge account and receive a 15{160c7819af59c11da6532971d4da6329afa70521e09652cedd42dbad61fa4f29} discount. I declined politely. She rang me up and offered to apply her 20{160c7819af59c11da6532971d4da6329afa70521e09652cedd42dbad61fa4f29} coupon to my purchase. Lagniappe!
I was delighted and even hugged her. Her action made me even more excited about my purchase.
We often have opportunities to add value. It can be a small gesture such as walking someone to their destination when they are lost or a larger action.
Lagniappe is a wonderful concept. It will increase your customer satisfaction and joy. You will also get a little something extra!