Saturday night I had an opportunity to experience rare excellent customer service.
The waiter where we were dining was personable, added value and went the extra step to create a memorable experience.
- When we did not have enough light to view pictures from a recent trip he lent us his iPhone to use its light.
- Since we were dining outside he moved heating lamps closer to make sure we had the right atmosphere.
- He brought a surprise additional menu item that he thought we would enjoy.
Personal touches, enthusiasm, being both responsive and proactive, adding value and going the extra step are all factors which create an excellent customer experience.
Whether you are serving people internally or externally, these qualities apply.
How are you using them so that your customers want to return? Are your team members empowered to not only serve, but to delight?