Civility in Charleston is Contagious
I have been in Charleston for the last couple of weeks. Every interaction I have encountered has been positive. I…
A History Lesson
I have had the good fortune to be in Charleston, S.C. for the last week. I have toured several sites-…
Academy Award Acknowledgement
Last night as I watched Will Farrell present the Oscar for the best makeup in a film, it struck me…
Wake Up Your Customer Service
Last week I was staying at a hotel. I left a 5:00 AM wake up call in order to catch…
How Clear Are You?
Last weekend when I was at a hotel I overheard the Australian receptionist at the front desk say to the…
Amazement Appears Anywhere
After I checked in with the curbside porter at the airport last week and showed him my driver’s license, he…
Lessons for Life
As I was away this past weekend playing golf I was reminded of a powerful lesson I learned from a…
Ask Who, Not How
Last weekend a friend and I spent 10 hours purging my basement. At first this seemed like a daunting task.…
Process Requires Knowing the Alphabet
Last week I had the ceiling in my living room painted. I moved all the furniture, removed the numerous knick…
Leadership Under Pressure
Yesterday I saw an amazing show of leadership on the football field during the Pittsburgh/Indianapolis game. Quarterback Peyton Manning waved…